Privacy Policy — bet939 Pakistan

1 Introduction

This Privacy Policy applies to the bet939 platform, accessible at bet939.vin, including the bet939 mobile app, the sportsbook, casino games section, slot games and all related services offered to registered players in Pakistan.

bet939 is committed to handling the personal information of Pakistani players with care, transparency and respect. This policy explains what information we collect, why we collect it, how we use it, who we share it with and how we keep it secure. It also sets out the rights you have over your own personal data.

By registering a bet939 account or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions about how your personal data is handled, please contact the bet939 support team — details are at the end of this policy.

2 Information We Collect

bet939 collects personal information in a number of ways — directly from you when you register and use the platform, automatically when you interact with the site or app, and from third-party verification providers where required.

Information You Provide Directly

• Registration information — your name, date of birth, email address, mobile number and any other details required to create your bet939 account.
• Identity verification documents — such as a copy of your national identity card (CNIC) or proof of address, when requested as part of the verification process.
• Payment information — your JazzCash or Easypaisa mobile number, bank account details, Raast ID or card details used for PKR deposits and withdrawals.
• Communication records — messages, emails or support requests you send to the bet939 team.
• Responsible gaming preferences — deposit limits, session reminders or self-exclusion settings you configure in your account.

Information Collected Automatically

• Device and browser information — device type, operating system, browser version and screen resolution. This is particularly relevant for mobile users accessing bet939 on Android devices.
• IP address and location data — your approximate location derived from your IP address, used to ensure platform access is consistent with our supported regions.
• Usage data — pages visited, games played, bets placed, session duration and navigation patterns on the bet939 platform.
• Cookies and similar identifiers — small data files stored on your device to maintain your session, remember preferences and support platform analytics. See Section 7 for full details.
• Transaction history — records of all PKR deposits, withdrawals, bets placed, casino sessions and bonus activity associated with your account.

Information from Third Parties

In some cases bet939 may receive information about you from third-party identity verification providers or payment processors — for example, confirmation that your CNIC matches a verified identity record, or that a JazzCash or Easypaisa account is registered in your name. This is done solely to verify your identity and protect against fraud.

3 How We Use Your Information

The personal information bet939 holds about you is used for the following purposes:

4 Legal Basis for Processing

bet939 processes your personal data on the following legal bases:

• Contractual necessity — processing required to deliver the services you signed up for, including account management, PKR transaction processing and bet settlement.
• Legitimate interests — processing carried out for fraud prevention, platform security, abuse detection and improvement of the bet939 platform, where these interests do not override your own rights.
• Consent — where you have provided explicit consent, such as accepting cookies beyond essential functionality.
• Legal obligation — where processing is required to comply with applicable laws or respond to lawful requests from relevant authorities.

5 Payment Data & PKR Transactions

bet939 processes all player transactions in Pakistani Rupees (PKR). Supported payment methods include JazzCash, Easypaisa, Raast, bank transfer, debit cards and credit cards. The following specific terms apply to how payment data is handled.

What Payment Data We Hold

bet939 retains the minimum payment information necessary to process and verify transactions — for example, a JazzCash or Easypaisa mobile number, a masked bank account reference or a partial card number for verification purposes. Full card numbers, mobile wallet PINs and internet banking passwords are never stored by bet939.

Payment Processor Security

PKR deposits and withdrawals are processed through third-party payment providers. These providers operate under their own security standards and privacy policies. bet939 selects payment partners who meet appropriate security requirements. When your payment data passes through a provider's systems, it is subject to that provider's own data handling practices in addition to this policy.

Third-Party Payment Accounts

bet939 requires that payment methods used for deposits are registered in the same name as the bet939 account holder. This is both a security requirement and an anti-fraud measure. Payment data associated with third-party accounts will not be processed and the transaction may be returned.

6 Sharing Your Information

bet939 does not sell your personal information. We share it only in the following limited circumstances and only to the extent necessary for each purpose.

Service Providers

bet939 works with trusted third-party service providers who assist in operating the platform. These include:

• Payment processors handling PKR deposits and withdrawals (JazzCash, Easypaisa, Raast, bank and card networks).
• Identity verification providers who confirm CNIC and address information.
• Cloud hosting and technical infrastructure providers.
• Analytics providers who help us understand how Pakistani players use the platform.
• Customer support technology providers.

All service providers are required to handle personal data only as instructed by bet939 and in a manner consistent with this Privacy Policy. They are not permitted to use your data for their own unrelated purposes.

Legal and Regulatory Requirements

bet939 may disclose personal information if required to do so by law or in response to a valid legal request from a competent authority. Such disclosures are made only to the extent required by the applicable legal obligation.

Fraud Prevention and Security

In cases of suspected fraud, money laundering or serious misconduct, bet939 may share relevant information with payment providers, financial institutions or relevant authorities as part of a fraud investigation or prevention effort.

7 Cookies & Tracking

bet939 uses cookies and similar tracking technologies on the website and mobile app. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how it is being used.

Types of Cookies Used

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and cookies that remember your language and regional settings. These cannot be disabled without affecting platform functionality.
• Functional cookies — remember your preferences such as your preferred sports or game categories, making your experience more relevant on return visits.
• Analytics cookies — collect anonymised data about how visitors use the bet939 platform — which pages are visited, which games are most popular and how long sessions last. This data is used to improve the platform for Pakistani players.
• Security cookies — help detect and prevent fraudulent activity and protect account security.

Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Most modern browsers — including Chrome, Firefox and Safari on both Android and desktop — allow you to view, manage and delete stored cookies. Please note that disabling essential cookies may prevent certain features of the bet939 platform from working correctly.

8 Data Retention

bet939 retains your personal information for as long as your account is active and for a period thereafter as required to fulfil legal, financial or dispute-resolution obligations.

• Account and identity information is retained for the duration of your active account plus a minimum of five years following account closure, in line with standard record-keeping requirements for financial service providers.
• Transaction records — including PKR deposits, withdrawals and bet history — are retained for a minimum of five years from the date of the transaction.
• Support communications are retained for up to three years from the date of the last interaction.
• Analytics and usage data collected through cookies may be retained in anonymised or aggregated form for longer periods, as it no longer identifies individual players once anonymised.

When personal data is no longer required for any of the above purposes, it is securely deleted or anonymised.

9 Data Security

bet939 applies technical and organisational measures to protect the personal information of Pakistani players against unauthorised access, loss, misuse or alteration. These measures include:

• Encryption of data in transit using standard TLS protocols.
• Secure storage of personal and payment data on access-controlled servers.
• Regular security assessments and monitoring of the platform infrastructure.
• Strict internal access controls — only authorised bet939 staff with a genuine operational need can access player personal data.
• Secure handling procedures for identity verification documents.

While bet939 takes data security seriously and maintains these safeguards, no digital platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a risk to your personal information, bet939 will take appropriate steps to contain the breach and notify affected players as required.

10 Your Rights

As a bet939 player, you have the following rights regarding your personal information. To exercise any of these rights, please contact the bet939 support team using the details in Section 13.

• Right of access — you can request a copy of the personal information bet939 holds about you.
• Right to rectification — if any personal information held by bet939 is inaccurate or incomplete, you can ask us to correct it. You can also update basic account details yourself through your account settings.
• Right to erasure — in certain circumstances you can request that bet939 delete your personal data. Note that we may be required to retain some data for legal or financial record-keeping purposes even after account closure.
• Right to restrict processing — you can ask bet939 to restrict how your personal data is used in certain circumstances, for example while a dispute is being investigated.
• Right to data portability — you can request a copy of the personal data you provided to bet939 in a commonly used format.
• Right to withdraw consent — where processing is based on your consent (such as non-essential cookies), you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

bet939 will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure your data is not disclosed to or altered by an unauthorised person.

11 Children & Minors

The bet939 platform is strictly for adults aged 18 and over. bet939 does not knowingly collect personal information from anyone under the age of 18. If we become aware that personal data has been submitted by or on behalf of a minor, that account will be closed, the data will be deleted and any associated balance will be forfeited.

If you believe a minor has registered or attempted to register a bet939 account, please contact support immediately. For more information on how bet939 approaches player protection, visit the Responsible Gaming page.

12 Changes to This Policy

bet939 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable laws, or improvements in our data handling practices. When material changes are made, we will notify registered players via the email address associated with their account or through a notification on the platform.

The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how your personal information is being handled.

Continued use of the bet939 platform after an update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and request account closure.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the bet939 support team.

For questions about our Terms and Conditions, responsible gaming tools or your account, you can also visit the relevant pages directly. Responses to privacy-related requests will be provided within a reasonable timeframe after identity verification.